Loop Business Consulting planned, project managed, and executed the integration of three operational units at a major Australian telco — managing 600+ role transitions with 100% adoption of new processes.
A major Australian telecommunications provider engaged Loop Business Consulting to plan, project manage, and execute the seamless integration of three operational units. The transformation involved over 600 role transitions and required the complete redesign of the operating model for the combined organisation.
The telecommunications provider was integrating three distinct operational units — each with its own culture, processes, and ways of working — into a single, unified organisation. The integration needed to be executed without disrupting service delivery to millions of customers, while managing the complexity of union consultation, regulatory notification, and the human challenges of large-scale workforce transition.
Loop Business Consulting's approach was to treat the integration as an operating model design exercise from day one. We developed:
Transformation blueprint. A comprehensive transformation blueprint that defined the target operating model for the combined organisation, the sequencing of structural changes, and the governance structure for the integration itself.
Organisational redesign. A detailed organisational redesign that defined the structure, roles, and reporting relationships for the combined organisation — including the design of over 600 roles and the management of the transition from the current state to the target state.
Change management toolkit. A comprehensive change management toolkit that supported leaders and employees through the transition — including communication frameworks, manager guides, and employee support resources.
Leadership transition support. Ongoing advisory support for the leadership team as they navigated the human and operational challenges of the integration.
This engagement demonstrates the value of treating large-scale transformation as an operating model design exercise — and the importance of rigorous change management in ensuring that the new model is actually adopted.
Contact Loop Business Consulting at [loopbc.com.au](https://www.loopbc.com.au) to discuss transformation support for your organisation.
Loop Consulting Group works with Australian businesses scaling from $5M to $50M. If this question reflects a challenge you're facing, let's talk.